Legal

Refund and Return Policy

Revision 4
Effective: October 20, 2026

This Policy forms part of our Terms of Service and applies to purchases from Hushscript, operated by LW Agency Limited, Hong Kong.

Purchases and immediate delivery

Personal minute packs buy prepaid Service credits, not a subscription or stored money. Credits have no cash value, do not expire, and are not transferable except through features we expressly provide.

Purchased minutes are added after payment confirmation. You request immediate supply by purchasing. Any statutory withdrawal or cancellation right ends only where applicable law permits and all required consent, acknowledgment, and supply conditions have been met. Delivery of credits alone does not waive rights that the law preserves.

For Teams: separate plan charges and renewal conditions are shown when you subscribe.

All purchases are final

We do not offer discretionary refunds, returns, or exchanges. Applicable non-excludable consumer rights always apply. Subject to those rights, we do not refund:

• unused or partly used credits, including on account closure or deletion;
• dissatisfaction with machine-generated accuracy or output quality;
• accidental purchases, changes of mind, or packs larger than needed;
• later price changes; or
• suspension or termination for your breach of the Terms.

Because purchases provide digital Service credits, there are no physical goods to return. Unused minutes cannot be redeemed for cash, except where applicable law requires a refund.

Optional evaluation

The website preview, eligible new accounts’ welcome minutes, and a one-time eligible in-app preview of up to 5 minutes are optional. Availability and eligibility conditions apply; see Pricing. Welcome minutes may require optional card verification or a first purchase. A successful preview does not guarantee later transcription quality, and using a preview is not a condition of exercising statutory rights.

Failed jobs and billing errors

If a transcription job fails for technical reasons on our side, the held minutes are released to your Service balance through our failure-handling processes. That release is the contractual remedy for the failed job, subject to mandatory legal remedies; it is not a cash refund. Automated transcription can contain errors. Output that needs correction is not, by itself, a technical job failure; this does not limit any remedy required by law.

If a charge looks wrong or purchased minutes are missing, please email support@hushscript.com with the purchase reference and a description. For your security, leave out full card details. We investigate and correct confirmed billing errors, including by refund where appropriate or required by law.

Referral adjustments

A refund, reversal, or dispute reduces the associated referred-user bonus and referrer reward in proportion to the reversed payment. Open or lost disputes count as fully reversed. If a dispute is later resolved in our favor, referral credits are restored to the amount supported by the remaining paid purchase. Spent credits can leave a negative balance. These adjustments also apply to refunds required by law or issued to correct an error.

Chargebacks and payment disputes

Please contact us if you need help with a charge. Doing so does not affect your bank or card-dispute rights. During a dispute, we remove the disputed purchase’s credits and may suspend the account and remaining credits. A negative balance can result if the credits were spent.

We may contest a dispute using records of payment, delivery, accepted disclosures, and Service use, as described in our Privacy Policy. If the dispute is resolved in our favor, the removed purchase credits are restored and the suspension attributable to that dispute is lifted. Other valid restrictions may remain.

If a payment remains reversed, the purchase remains unpaid and its credits remain removed. We may restrict future service or purchases where lawful. A valid refund or successful lawful dispute does not itself create a penalty or an additional debt. For abusive or fraudulent disputes, we reserve the right to pursue remedies and recover documented costs only where legally permitted.

Contact

LW Agency Limited · support@hushscript.com