Skip to main content

Refund and Return Policy

Last updated: 2026-07-15

This Refund and Return Policy applies to every purchase made on Hushscript and forms part of our Terms of Service. It is shown at the point of purchase, and by completing a purchase you accept it. Hushscript is operated by LW Agency Limited, a company incorporated in Hong Kong.

What you are buying

Purchases on Hushscript buy prepaid transcription minutes (“credits”). Credits are a usage allowance for our automated transcription service — they are not a subscription, not stored money, and have no cash value. Credits are personal to your account and are not transferable. Credits remain valid until your account has been inactive for 180 consecutive days, as described in the Terms of Service.

Try before you buy

Every new account receives 30 free minutes — unlocked by adding a card (a temporary US$1 verification hold that is released immediately and never charged) or with your first purchase. The free minutes, together with the free anonymous preview on our website, let you evaluate the transcription quality on your own recordings before you spend any money. Please use them for exactly that.

Delivery is immediate and the sale is then complete

Purchased minutes are credited to your account balance immediately once your payment is confirmed. There is no shipping, activation step, or waiting period: delivery of your purchase is complete, and the sale is fully performed on our side, at the moment the minutes appear on your balance.

By completing a purchase you expressly request and consent to this immediate supply of the credits, and you acknowledge that once the minutes have been credited, any statutory right of withdrawal, cancellation, or “cooling-off” that might otherwise apply to the purchase ends.

No refunds

Except where the law that applies to you grants you a non-excludable right to a refund, all purchases are final and credits are non-refundable. In particular, we do not provide refunds or credit for:

Nothing in this Policy limits any right that the law that applies to you grants and does not allow to be excluded or waived. Where such a right applies, we honour it.

Failed transcriptions

You are only ever charged minutes for transcription that is actually performed. If a transcription job fails for technical reasons on our side, the minutes held for that job are released back to your balance automatically. That automatic release is your sole and exclusive remedy for a failed job.

Returns

Credits are a digital service supplied immediately into your account — there is nothing to return, and we do not accept returns. This section exists so there is no ambiguity: no physical or digital good is shipped, and no return, exchange, or store credit applies to any purchase.

Billing errors

If you believe you were charged in error — for example a duplicate charge, a charge without a matching credit to your balance, or an amount different from the price shown at checkout — contact us at support@hushscript.com. Genuine billing errors on our side are corrected, including by refund where appropriate. This is the fastest way to resolve a billing problem.

Referral credits when a payment is reversed

If a payment is refunded, reversed, or disputed, any referred-user bonus and referrer reward associated with that purchase are reduced in the same proportion as the payment reversed. A fully refunded payment therefore leaves no referral credits. An open or lost payment dispute is treated as fully reversed; if the dispute is later resolved in our favour, the credits are restored to the amount supported by the remaining paid purchase. Credits already spent can make the affected account balance negative. These adjustments apply even where a refund is required by law or issued to correct a billing error.

Chargebacks and payment disputes

Please contact support@hushscript.com before disputing a charge with your bank or card issuer — almost every billing issue is resolved faster that way.

If you initiate a chargeback or payment dispute on a purchase, the credits from that payment are removed from your balance immediately (which can make your balance negative if they were already spent), and your account and any remaining credits may be suspended while the dispute is investigated. We contest disputes on purchases that were delivered and used: we provide our payment processor and the card networks with the records of the purchase and of your use of the Service, as described in our Privacy Policy and the Terms of Service. If the dispute is resolved in your favour by us or the card issuer, nothing further is owed; if it is resolved in our favour, the removed credits are restored and the suspension is lifted. Where a dispute is abusive, we may refuse future service and, where the law permits, recover the costs the dispute caused us.

Contact